Jewellery by Fleur de Kiki is made with great care, love and attention to detail. The collection available is made of 14-carat gold.
All jewellery you buy from us comes with a guarantee. This guarantee is subject to a number of rules. And the guarantee starts on the date the jewellery was purchased, see the invoice provided.
To claim warranty, when the jewellery was purchased on fleurdekiki.com, you can return the jewellery with the packing slip or invoice and the warranty certificate to Fleur de Kiki or go to an official Fleur de Kiki dealer (Jewelz Eindhoven). If a complaint or defect falls within the guarantee, it will be put right by us. When it is not within warranty, we will contact you. When in doubt whether the defect falls within the guarantee conditions, you can contact our customer service via [email protected].
GUARANTEE POLICY
Our jewellery has a warranty period of six months. In the event of a manufacturing defect, we offer a 12-month warranty.
Out of warranty:
- Breakage (unless it is a demonstrable manufacturing defect).
- Damage due to normal wear and tear, improper use or handling.
- Discolouration due to the use of water, perfume, soap, lotion or hairspray.
- Discolouration due to high acidity of the skin.
- Machining by a party other than Fleur de Kiki (e.g. for customising a ring).
To enjoy your Fleur de Kiki jewellery for a long time, it is important that you treat your jewellery with care. Fleur de Kiki jewellery is made of beautiful high-quality materials, but it is still a piece of jewellery. So always be careful with it!
Important tips for proper maintenance of and rules of use for your Fleur de Kiki jewellery:
- Protect your jewellery from scratches and bumps.
- Avoid contact between your jewellery and hard surfaces. Do not put it on over a hard floor.
- Take the jewellery off before you exercise, do housework or other rough work and when you go to sleep or shower.
- Avoid contact between the jewellery and chemicals such as perfume, detergents and agents found in swimming pools.
- Avoid contact between your pearls and cosmetics. The beautiful luster and colour of pearls can be damaged by contact with make-up, hairspray and perfume.
- Do not clean your jewellery with chemicals or polish it with a hard cloth. It is possible that pearls and silver may discolour through normal use.
LEGAL WARANTY
The legal guarantee applies to all Fleur de Kiki products. Legal guarantee means that a product is or should do that which the consumer may reasonably expect of it. The guarantees offered by Fleur de Kiki do not affect the said legal rule and they can be invoked in addition to the law.
COMPLAINTS
If you have a complaint about an item, our website or our service, please contact us by sending an email to [email protected]
By phone, we can be reached at +31(0)40-2438800 on businessdays from 10am to 5pm.
You will then receive instructions on how to handle your complaint and we will ensure a quick and correct solution, provided the complaint proves well-founded. We will try to provide your complaint with a solution or answer within one working day.
Should you not be able to resolve your complaint with us, you can contact the Dispute Resolution Committee via www.sgc.nl or at "Online Dispute Resolution - http://ec.europa.eu/consumers/odr/".